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IT Process Improvement Specialist




Bring your data analysis and system development skills to the Division of Motor Vehicles (DMV), Administrator's Office as a IT Process Improvement Specialist (Information Systems Comprehensive Services Senior)! This position is in the Technical Support Unit and performs data extraction and analysis used by management and policy analysts throughout the Division. This team is composed of talented and fun individuals who are passionate about their work.

This position will have the opportunity to work remotely up to 3 days per week.  

This position is headquartered out of the Hill Farms Office Building in Madison, Wisconsin, which is conveniently located close to the Hilldale shopping center, offering a variety of restaurants, shopping, entertainment and a weekly summer Farmers Market on Wednesdays!  As the state's capitol city, there are a variety of restaurants, shops, parks, events, and lakes to explore. Madisonians enjoy spending time outdoors on land or on water, exploring the city parks, heading to a local farmers market, biking to their destination and trying new restaurants.

WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

  • Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
  • Excellent and affordable health, vision, and dental benefits (health plan options start at just $39/month for single plans and $97/month for family plans after two months of employment)
  • A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
  • An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
  • Well Wisconsin Wellness Program
  • A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
  • Use this Total Rewards Calculator to see the total value of our competitive benefits package!

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability.  Click here to learn more about how we apply these values in our work.

Position Summary


In this position, you will be part of a team of information management professionals who provide end user support and perform system development functions using LAN based application tools. You will support the communication environment and Division business functions, using technologies within the division’s host and client/server architectures. The work impacts and directly affects the development, formation and implementation of long and short range operational plans, policies, procedures and budgets. It also plays a critical role in providing transparency and availability of DMV data to the Department, other State Agencies, and the public.

Salary Information


This position is in schedule-range (07-34) with an annual salary of $60,320-$78,000, plus excellent benefits. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

Job Details


WisDOT does not sponsor work visas.  Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. WisDOT is not an E-verify employer.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

Certain positions within this Department may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process. For permanent positions that allow remote work flexibility, it is not anticipated that working outside of Wisconsin (or bordering cities) will be allowed because positions may need to report to office locations in Wisconsin on short notice.



Qualified applicants will have all the following:

  • Experience with management information systems to perform functions such as extracting and tracking data, creating ad hoc and standardized reports, reviewing data, or identifying system improvements or software upgrades.
  • Training or experience in performing implementations, ongoing support, or maintenance of IT systems.
  • Experience providing end user/IT customer support.
  • Experience using Excel, Access, Word, SharePoint or similar software to complete activities such as creating or updating databases, creating spreadsheets or tables that utilize macros, creating formulas to perform calculations, creating automated templates to process and analyze large data sets or help teams collaborate on projects.

How To Apply


Apply online! To apply, click “Apply for Job” to start the application process.  Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Becca Ott at or 608-266-7623. For general user information and technical assistance, please see the Frequently Asked Questions page.

Deadline to Apply


The deadline to apply is 11:59 PM on Sunday, April 14, 2024.