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Business Analyst III - ISD - Hybrid

Business Analyst III - ISD - Hybrid



$56,028.00 - $72,840.00 Annually



Lakewood, CO

Job Type


Full Time

Job Number





Department of Revenue



Innovation, Strategy and Delivery-Business Innovation Group

Opening Date



Closing Date


11/28/2023 5:00 PM Mountain



Determined by Position

FLSA Status



Exempt; position is not eligible for overtime compensation.


Primary Physical Work Address


1881 Pierce St, Lakewood, CO 80214 - This position is currently tasked with performing work duties via flex-place (aka telework, work-from home arrangements) with as needed on-site visits with clients.

Hiring Pay Rate


Although a range is given, the typical starting pay for this position is $56,028/year.

Department Information


Business Analyst III - ISD - Hybrid description image

We serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.

The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state.  

The Department of Revenue offers 11 paid holidays per year, paid vacation and sick leave, BenefitHub program (discounted merchandise, food and travel, etc), employee wellness program and a great benefit package.

CDOR Vision

To empower businesses and individuals through quality customer service, innovation and collaboration.

CDOR Mission

To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.

CDOR Values

Business Analyst III - ISD - Hybrid description image


Description of Job


Who are we?
The Innovation Strategy Delivery (ISD) Division employs standard software development life-cycle methodology and tools to facilitate the gathering of business requirements allowing business partners to successfully meet the initiatives set for the Department of Revenue (DOR) using the technology resources available.

What do we need?
Our office is seeking a self-starter with a skill set that allows for gathering software development requirements, managing stakeholder expectations, translating business processes and rules into development specifications, independent meeting facilitation, and working within tight timelines. The ideal candidate will also possess the ability to consistently establish, build and maintain relationships in a team driven environment and with our partnered stakeholders.

What would a typical day look like for someone in this role?
The Business Analyst in this role will attend Scrum Events and be responsible for tracking and managing their assigned business area's sprint commitment(s) throughout the development life cycle. Each analyst attends, schedules, and facilitates meetings with various contacts in an effort to refine the development requests of our business stakeholder. The analyst will also assist with User Acceptance Testing.

Significant duties and responsibilities of the position include, but are not limited to:

  • performing detailed requirements analysis, documenting processes, and managing user acceptance testing; creating documentation and manuals for multiple solutions;
  • assisting with implementing and supporting business solutions across numerous workgroups to provide solutions that help achieve the business's goals;
  • reviewing and diagnosing system problems to identify solutions and/or make referrals;
  • planning, designing, and analyzing user requirements for development and support;
  • high level multitasking, within the chat and email sector;
  • facilitating meetings and documenting actions, risks, decisions, and meeting minutes;
  • and providing essential system requirement identification, documentation analysis.

This position will have rare but occasional in office meetings at our Lakewood office.


Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights



Residency Requirement: 

This posting is only open to residents of the State of Colorado at the time of submitting your application. 

Class Code & Classification Description: 





Must meet one of the following or any combination of experience/education to meet the qualifications:



6 years of experience in analyzing business operations, analyzing functionality of systems for business solutions, gathering user requirements, delivering systems/software training, writing or mapping processes and/or user acceptance testing. 



Associate's degree in Business Analysis, Business Administration, Management Information Systems, Computer Science, Finance, Accounting or a related field of study as determined by the department. 


Four (4) years of professional experience in analyzing business operations, analyzing functionality of systems for business solutions, gathering user requirements, delivering systems/software training, writing or mapping processes and/or user acceptance testing. 



Bachelor's degree in Business Analysis, Business Administration, Management Information Systems, Computer Science, Finance, Accounting or a related field of study as determined by the department. 


Two (2) years of professional experience in analyzing business operations, analyzing functionality of systems for business solutions, gathering user requirements, delivering systems/software training, writing or mapping processes and/or user acceptance testing. 


NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Preferred Qualifications:

  • Additional years of business analyst experience capturing, refining, and verifying software development requirements
  • Experience working with an agile/scrum software development team
  • Experience facilitating User Acceptance Testing
  • Demonstrated written communication
  • Experience with writing processes
  • Experience with facilitating meetings with stakeholders
  • Experience as a state employee in an analyst role

DOR Required Skills and Competencies:
Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers. 

Conditions of Employment with the Colorado Department of Revenue:
1.   As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations.  As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.

Applicant Checklist: 
Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected.  For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration "Applying for a Job with the State of Colorado".


Work history must be documented in detail under the experience portion of application-"see resume" will not be accepted.


Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
2) A complete Supplemental Questionnaire (Submit online as part of your application)


3) A chronological resume. (Late submissions will not be accepted)

Minimum Qualifications and Comparative Analysis: 
Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications.

List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. 

Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties.

Information must be accurate, including dates of employment.  If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. 

Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants. 

Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.

Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be prorated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit) 

The eligible list established from this posting may be used to fill additional vacancies.

Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email.  Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email.  Please set up your e-mail to accept messages from "" and "" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Appeal Rights:
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. 

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. 

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at

A standard appeal form is available at: . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038.  Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.


Supplemental Information



Equity, Diversity, and Inclusion Compliance


The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.


The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at


The State of Colorado is an equal opportunity employer.  We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people.  We strongly encourage candidates from all backgrounds and abilities to apply.


How to apply:

Please submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed. 


If not applying online, submit application to:

It is recommended that you apply on-line and it is the applicant's responsibility to ensure their application materials include all documents in the applicant checklist and that they are received by the CLOSING DATE and TIME.


Department Contact Information:

Lily Keenan, HR Analyst, 


Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. 




State of Colorado



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