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Customer Service Representative - Front Office Cashiering

Customer Service Representative - Front Office Cashering



$3,160.00 - $3,792.00 Monthly



Lakewood, CO

Job Type


Full Time

Job Number





Department of Revenue



Motor Vehicles - Driver Control

Opening Date



Closing Date


11/27/2023 5:00 PM Mountain



Determined by Position

Primary Physical Work Address


1881 Pierce St, Lakewood, CO 80214

FLSA Status



Non-Exempt; position is eligible for overtime compensation.


Hiring Pay Rate


Although a range is given, the typical starting pay for this position is $1,460.31/ biweekly.

Department Information


Customer Service Representative - Front Office Cashering description image

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. 

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!


Customer Service Representative - Front Office Cashering description image



Helpful tips for applying: 

Applying for a Job with the State of Colorado.

What Happens After You Apply.

Exciting NEW Benefit!


The person hired for this position may receive a $500 bonus at the end of 6 months of employment and another $1000 bonus at their 1 year anniversary!



Description of Job



The DMV Driver Control Section exists to administer motor vehicle statutory requirements affecting driver's privileges to compile and house motor vehicle related data and documents through data entry, electronic imaging, and filing. To provide copies, reports, and information pertaining to motor vehicle data and documents upon request from law enforcement and governmental agencies. Process requests from the general public and collect appropriate fees. The Front Office Cashiering Unit exists to process all face to face transactions for Driver Control, including reinstatement of driving privileges, processing motor vehicle record (MVR) requests, taking citation payments and updating CDL Medical information.


We're hiring a customer service oriented individual to be a Customer Service Representative in our Driver Control unit! Use your excellent attention to detail to ensure documents are valid and that cash is handled correctly and data is accurate. Your expert customer services skills will aid you in navigating customer issues and questions. If you're ready to contribute to DOR and access all the benefits of a State employee, then this job may be for you!


Primary Duties:

Process Requests - Process payments for fees and paid requests received over the counter, analyze, certify and ensure documents are following Colorado Statutes and policies, determine the best approach in regards to customer issues, and review, process and determine documents are complete and accurate.

Cash Handling - Receive and verify payments, record information into the DRIVES system, analyze documents to determine the correct actions, reconcile transactions and payments to the system, and deliver monies to the appropriate people.

Scanning and Imaging Documents- Scan documents, verify scanned documents for accuracy and review for completeness.


DMV video: 


Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights



Residency Requirement: 

This posting is only open to residents of the State of Colorado at the time of submitting your application. 


Class Code & Classification Description: 

Classification (Class Code) Would be linked in announcement


Colorado Residency Requirement:

Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address at the time of application.


Must meet one of the following or any combination of experience/education to meet the minimum (MQ) qualifications:



2 years of experience in a general clerical role and/or cash handling.


General Clerical Work is work that is typically performed by office clerks, receptionists and/or administrative assistants. This includes, but is not limited to tasks such as:

Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community, greeting customers, referring them to the right people, making appointments

Answering phones, using a phone switchboard or managing multiple lines and taking messages, sending or making memos

Data Entry including: entering information into a program or database (appointments, contact information, customer records)

Familiar with the equipment and software used in offices (E-Mail, Google Suite - Docs, Sheets, Slides)

Operation of sophisticated computer systems, printers, copiers, fax machines and other technologies

Typing letters, reports, briefings, forms, memoranda, etc.

Checks and compares data for accuracy and completeness






Additional appropriate education in Business Administration, Accounting, Public Administration, Political Science, or a similar field will substitute for the required experience on a year-for-year basis.


NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.


Preferred Qualifications

State experience in a regulatory customer service role.

Experience with entering large sets of technical data

Experience in a high volume customer service role

Experience with cash handling

Experience using Google Suite

Proficient written communication skills



Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. 


As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.


Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application. CDOR does not accept attachments of any kind during the application process. Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application. 

List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. 

Information must be accurate, including dates of employment.  If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

The eligible list established from this posting may be used to fill additional vacancies.


Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email.  Please set up your e-mail to accept messages from "" and "" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.



An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (, postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.


For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at under Rules.


Supplemental Information



Equity, Diversity, and Inclusion Compliance


The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.


The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at


We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people.  We strongly encourage candidates from all backgrounds and abilities to apply.


If not applying online, submit application to:

If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader) (Download PDF reader). Paper applications must be received via email to by the closing date and time of the application period listed on this announcement.




State of Colorado



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