Luxury Hotel Security Officer

Security Officer – Luxury Hospitality Property

Job Summary:

Metro Security Services is seeking a professional, polished, and highly dependable candidate to oversee overnight operations at an upscale premier estate winery, boutique resort, and event destination.

This is not a typical guard position. This role is designed for individuals who understand that security and hospitality go hand-in-hand. You will serve as both a protector of the property and a frontline ambassador for a high-end guest experience.

You will be trusted to operate independently, make sound decisions, and maintain a strong visible presence while ensuring the safety of guests, staff, and the property at all times.

Why This Role Stands Out:

• Work at one of Rhode Island’s most unique luxury properties
• High level of autonomy and responsibility
• Opportunity to develop real-world decision-making and leadership skills
• Exposure to hospitality, events, and guest relations—not just security
• Be part of a company focused on professionalism, accountability, and growth

Core Responsibilities:

Security & Property Oversight

• Conduct hourly patrols of the entire property
• Monitor access points and ensure only authorized individuals are on-site
• Identify and proactively address safety risks or suspicious activity

Guest Interaction & Hospitality

• Provide professional, courteous assistance to guests when needed
• Handle guest concerns such as noise complaints with calm, respectful authority
• Maintain a customer-service mindset while enforcing property rules

Incident Response & Reporting

• Respond quickly and effectively to incidents or emergencies
• Contact emergency services when necessary and follow escalation protocols
• Complete detailed incident reports (who, what, when, where, why) using company systems
• Communicate clearly with dispatch and management

Shift Operations

• Perform a full property check at start and end of shift
• Maintain presence in key areas (such as the wine bar) while staying alert
• Ensure all doors, access points, and common areas are secured
• Remain on-site until properly relieved—no unattended gaps in coverage

What We’re Looking For:

Core Traits

• Strong situational awareness and attention to detail
• Professional, calm demeanor under pressure
• Ability to balance authority with hospitality
• Reliable, punctual, and self-motivated
• Excellent communication and judgment

Preferred (Not Required):

• Prior security, military, or law enforcement experience
• Experience in hospitality, hotels, or customer service
• CPR/First Aid certification

Compensation & Growth:

• Competitive hourly pay (based on experience) Starting Rate: $18.00/hour
• Opportunities for advancement into:
  • Team Lead Officer roles
  • Site Supervisor positions

Who This Role Is Perfect For:

This role is ideal for someone who:

• Is looking to grow and gain experience in the security or hospitality industry
• Wants more responsibility than a typical guard position
• Takes pride in professionalism and presentation
• Enjoys working in a high-end environment
• Can operate independently and be trusted to make decisions

At Metro Security Services, we don’t just place guards, we build professionals and help candidates gain experience in the security, defense, and hospitality industry. If you’re looking for a role where you are trusted, respected, and expected to perform at a higher level, this is the opportunity.