Governmental & Member Services Co-op (Hybrid)

PJM Interconnection is a regional transmission organization (RTO) that plays a vital role in the U.S. electric system. PJM ensures the reliability of the largest centrally dispatched control area in North America by coordinating the movement of electricity in all or parts of 13 states. PJM, acting neutrally and independently, operates the largest competitive wholesale electricity market in the world. PJM manages a sophisticated regional planning process for generation and transmission expansion to assure future electric.

The Governmental and Member Services (GMS) Co-op will support four departments with half of the cycle spent supporting Governmental Services (GS) and the other half Member 
Services (MS).

State Policy Solutions (SPS) serves as an economic, engineering and policy advisory arm of PJM's broader Governmental Services unit, which supports interactions with PJM state 
policymakers.  SPS tracks relevant state policies and PJM issues of prime interest.  As such, SPS often conducts routine and bespoke analyses to evaluate the impacts of state policies on PJM's functions and the impacts of PJM's functions on state polices. Annual business rhythm activities and analyses, such as: Development of annual State Infrastructure Reports, Development of semi-annual state queue data, Annual updates to State Emergency Procedures/trainings/materials, Other ad hoc material and analysis development to support state policymaking.

The Stakeholder Process & Engagement department is responsible for managing PJM's stakeholder process and championing Manual 34: PJM's Stakeholder Process. This includes consistent implementation of the stakeholder process and managing the functionality and integrity of related tools.  In addition process and tools, SPE also is responsible for training both internal and external to PJM in topics related to the stakeholder process and supporting roles fulfilled by PJM staff.

This co-op will be responsible for providing logistical, process, and tool support related to the stakeholder process. They will work closely with SPE team members to support the 
departments Issue Tracking, Roster Manager, and Voting Application tools. This may require maintaining related documentation, communicating with and supporting tool users, and implementing voting requirements during live meetings.  The co-op may also provide logistical meeting support, including posting meeting materials and sending corresponding external communications. The co-op will also support internal PJM staff in their stakeholder process roles as needed.  Some reporting and metrics tracking activities may also be required.

The goal of Membership Process & Services is to lead and implement various member-related initiatives and handle the new member and market participant process. The Membership Process & Services department also manages appropriate access to PJM stakeholders, maintains our customer relationship management and communication tools as well as ensures transparency of Member data to other PJM departments:
• Manage the membership process including new member applications, on-boarding and membership changes
• Manage all user access to PJM Tools
• Administer “Know Your Customer” rules
• Manage the support and development of the Salesforce application for managing all PJM client data and documentation

The goal of the Client Management Department is to be the liaison between PJM and the Members ensuring that questions are answered and processes are completed. The Client 
Management Department supports all departments within PJM:
• Maintain the integrity and accuracy of content and information housed within Salesforce
• Help answer internal and external member questions
• Assist in the review and enhancement of member facing processes
• Coordinate review and update of Knowledge Articles, User Guides, Process Flows, and Reporting
• Assist and support PJM business area initiatives and changes

The candidate selected for this position will assist the PJM Membership Process & Services Department in achieving their goals.  Tasks may include, but are not limited to, supporting processes such as membership applications and user setup, creating and updating process documentation and user guides, maintaining stakeholder contact information, reviewing Salesforce data quality, he analysis of data from various sources, creating and updating process documentation, managing stakeholder contact information, reviewing Salesforce data quality, reviewing and updating Knowledge Articles, Pardot Messaging, Case Quality Duties, Knowledge Article Updates, Data Analytics, and collaborating with other departments within PJM as needed.

Opportunities to participate on various projects within the Governmental & Member Services Division will be assigned during the co-op cycle.

Required Skills:
• Possess strong interpersonal and communication skills, both written and verbal
• Be self-motivated, a quick learner, resourceful
• Possess strong customer service skills
• Be detail oriented
• Having an interest in policy or politics is a plus
• Be comfortable with conducting numerical analysis and summarizing reports
• Able to work independently as well as in a team setting
• Documentation and Data Analysis skills 
• Good time management 
• Able to work on multiple projects

Preferred Skills:
• MS Office
• MS Excel 
• Technical Writing
• Problem solver
• Create and follow detailed instructions 
• Research and report on varied topics

PLEASE NOTE THAT THIS SESSION RUNS FROM 3/30/2026 UNTIL 9/18/2026. IF YOU CANNOT COMMIT TO EMPLOYMENT FOR THE SESSION IN ITS ENTIRETY AND/OR NEED TO END THE SESSION EARLIER THAN THE END DATE OF 9/18/2026, PLEASE DO NOT APPLY. All PJM Interconnection co-op positions are contracted for 40 hours per week. If you are not able to make this time commitment please do not apply. 

PJM’s uses a third party vendor to hire student workers. If you are hired for this position, DZConneX will be your employer and should be the only employer listed on your I-20, if 
hired.

This role is hybrid. 

PJM will not be providing Housing/Transportation assistance, the successful candidate must be able to come on-campus when needed.